Can you create a customised look?
Yes. If you are prepared to pay for the extra work involved we have designers that can create a completely customised skin. We can do this from professional PSD files.
Alternatively, you can have a template-based option at a much lower setup cost.
How long will it take for my new website to be created?
We like to get things completed as quickly as possible so that you can get started with your new website, therefore, we aim to have your site completed within a couple of weeks. This depends on you providing us with all the information we need.
Can I update my website in the future?
Yes. We can add new features any time you like. Just get in touch and tell us what you need.
Can I use my own plugins?
That really depends. Many plugins can cause problems and conflicts in WordPress and experience has taught us to be cautious about unknown plugins. However, we are here to help you and if we do not have a trusted plugin for your requirements we will look into sourcing one.
Why does my website have alerts to say that it needs updates?
This is normal with WordPress as there are many elements being updated all the time. We avoid excessively updating as conflicts can occur that may affect your website. Once every month is fine (unless there is a security update).
Good hosting companies tend to auto-update WordPress when an important update is due. However, the theme and any other plugins will need to be done by you or us (if you have a Maintenance & Development Agreement with us).
If you’re on our WordPress maintenance agreement we take care of all software updates. You need to be careful with WordPress as there are many elements being updated often. We avoid excessively updating as conflicts can occur that may affect your website. We will periodically update your software when we know that any potential conflicts and bugs have been eradicated.
I clicked on an update and my site is gone. What shall I do?
Don’t panic. We are experienced at problem-solving in these situations and can help sort this out. Get in touch immediately and tell us precisely what you did before disaster struck.